Refund policy

Last updated: September 30, 2026

We want you to be happy with what you buy from AnrixAuto. This policy explains exactly how returns and refunds work, so there are no surprises.

The short version

  • You have 7 days from delivery to request a return.
  • Always contact us first at support@anrixauto.com before sending anything back.
  • If the item arrived damaged, faulty or wrong, we cover everything.
  • If you simply changed your mind, you cover the return shipping.

How to start a return

Email support@anrixauto.com with your order number and, if the item is damaged or faulty, a photo. We reply within 1 business day.

We will then send you the correct return address and instructions. Please do not send anything back before contacting us. We ship from a fulfillment partner's warehouse, and the return address is not the address printed on your parcel. Items sent back without instructions from us may be lost and cannot be refunded.

Damaged, faulty or incorrect items

If your item arrives damaged, stops working as intended, or is not what you ordered, email us within 7 days of delivery with a photo. We will send a free replacement or a full refund, whichever you prefer, and you will not pay any shipping.

In many cases we will not ask you to send the item back. If we do not, you may keep or dispose of it.

Change of mind returns

If you no longer want an item, you can return it within 7 days of delivery provided it is unused, in its original packaging, and in resalable condition.

For change-of-mind returns, you pay the return shipping cost, and the original shipping cost (if any was charged) is not refunded. We do not charge a restocking fee.

Items we cannot accept back

  • Items that have been installed, fitted, or used
  • Items returned without their original packaging
  • Items returned more than 7 days after delivery
  • Items sent back without contacting us first
  • Gift cards and clearance items marked final sale

Refused and undeliverable parcels

If a parcel is refused at the door, or is returned to us because the address was wrong or nobody collected it, we will refund the price of the goods less the shipping costs we actually paid in both directions.

Please check your shipping address carefully at checkout. We cannot change an address once an order has been sent for fulfillment.

Cancelling an order

You can cancel free of charge any time before your order ships. Orders usually go to the warehouse within a few hours, so email us as soon as possible. Once an order has shipped it must be handled as a return.

How refunds are paid

Once we receive your return, or once we approve a refund without requiring a return, we issue the refund within 2 business days to your original payment method. Your bank or card issuer may then take a further 5 to 10 business days to show it on your statement.

We will always email you to confirm when a refund has been issued.

Late or missing deliveries

If your tracking has not updated for 7 days, or your parcel has not arrived within the estimated window, email us. We will chase the carrier, and if the parcel is confirmed lost we will send a replacement or refund you in full.

Please give us the chance to fix it before raising a dispute with your bank. We resolve these quickly and it is faster than a chargeback.

Questions

Email support@anrixauto.com. We answer every message within 1 business day.

AnrixAuto, 30 N Gould St, Sheridan, WY 82801, United States.