Shipping policy

Last updated: September 28, 2026

This policy explains where we ship, how long delivery takes, and what happens if something goes wrong. Please read it before ordering.

Where we ship

We currently ship to addresses within the United States only, including all 50 states. We do not ship internationally at this time.

Processing time

Orders are processed within 1 to 2 business days of payment. Business days are Monday to Friday, excluding US public holidays. Orders placed on a weekend or holiday are processed on the next business day.

You will receive a confirmation email as soon as your order is placed, and a second email with tracking once it ships.

Delivery time

Standard delivery takes 7 to 15 business days after processing.

Total time from order to delivery: approximately 7 to 15 business days.

These are estimates provided by our carriers, not guarantees. Delivery can take longer during peak periods, severe weather, or carrier disruptions. Estimated delivery dates are shown at checkout before you pay.

Shipping costs

Shipping costs are calculated at checkout and shown before you complete your order. The rate depends on your delivery address and the items in your cart.

Tracking your order

Every order ships with tracking. You will receive the tracking number by email once the carrier collects your parcel. Tracking can take up to 48 hours to begin showing updates.

Delivery address accuracy

Please check your shipping address carefully before completing your order. You are responsible for providing a complete and correct address.

We cannot change an address once an order has been sent to the warehouse, which usually happens within a few hours. If you notice a mistake, email us immediately and we will help if the order has not yet been dispatched.

If a parcel is returned to us because the address was incorrect or incomplete, we will refund the price of the goods less the shipping costs actually incurred in both directions.

Delayed parcels

If your tracking has not updated for 7 consecutive days, or your parcel has not arrived within 15 business days of shipping, email us with your order number. We will open an investigation with the carrier.

Carrier investigations usually take 5 to 10 business days. If the parcel is confirmed lost, we will send a replacement or issue a full refund, whichever you prefer.

Parcels marked delivered but not received

If tracking shows your parcel was delivered but you cannot find it, please take these steps before contacting us:

  1. Check around your property, including porches, side doors, mailboxes and with neighbours
  2. Check whether anyone else at your address accepted the parcel
  3. Contact the carrier using your tracking number, as they can confirm the exact GPS delivery location

If you still cannot locate it, email us within 7 days of the delivery scan and we will investigate with the carrier. Where a carrier confirms delivery to the correct address, we may not be able to issue a refund, but we will always work with you to resolve it.

Damaged parcels

If your parcel arrives visibly damaged, please photograph it before opening where possible, and email us the photos within 7 days of delivery. We will arrange a replacement or refund at no cost to you.

Returns and refunds

For returns, cancellations and refunds, please see our Refund Policy.

Questions and disputes

If anything about your delivery is not right, email support@anrixauto.com with your order number. We reply within 1 business day and we will work with you until it is resolved.

Please contact us before raising a dispute with your bank. We can almost always resolve delivery problems faster and more fully than a chargeback process can.

AnrixAuto, 30 N Gould St, Sheridan, WY 82801, United States.